Expedited Shipping. If you selected a UPS Expedited Service and your order arrives to us before 10:00 AM Eastern Standard Time, your order will be processed and shipped the same business day. Orders that arrive after 10:00 AM will be shipped the following business day. Please note that weekends and major holidays are not business days.
Estimated Shipping Cost. In most cases, our UPS software will correctly calculate your shipping cost. However, occasionally UPS Expedited shipment will be incorrectly calculated due to the dimensional weight or when additional boxes are required for your shipment. If the estimated shipping cost is significantly greater than what is calculated, we will contact you for approval before shipping your order.
USPS Shipping Option. We offer USPS (United States Postal Service ) as an alternate shipping option. Shipping rates are generally less expensive than UPS, however processing your shipment may be delayed when using USPS. Delivery and resolving tracking issues are more difficult when we use USPS and may result in further delays. We reserve the right, however, to substitute using USPS, depending on shipping costs and other factors.
If you would like to request USPS only, please select Not Applicable in the shipping options and type in "Ship USPS" in the comments box during check out. We will be happy to accomodate this request.
Estimated Transit Time. Although we can not guarantee UPS Ground processing and transit times, expect the following from our store in Michigan: Shipments within Michigan (excluding the U.P.) take 1 day. Throughout most of the upper Midwest, approximately 2 days. To the East Coast and Southeast, 3 business days; Orders to the Great Plains and Southwest take 4 business days. Orders to the West Coast usually take 5 or in some cases 6 business days.
Tracking your Package. After your order is shipped, you will receive an automated email confirmation directly from UPS with the tracking number and delivery information.
Saturday Delivery. UPS delivers on Saturdays to domestic destinations only (not including Hawaii and Alaska.) This service must be requested and there is an additional UPS fee. If you need a Saturday Delivery, in the Shopping Cart Comments Box, please type in SATURDAY DELIVERY. We highly recommend you also call our store to assure we receive this notification in time.
International Shipping and Duties. We offer USPS (United States Postal Service ) for all international shipments. Our International shipping rates are an estimate only. We will contact you for approval before we proceed with your shipment, if the cost is higher than the estimated cost. Hollander's is not responsible for additional charges on the customer's end that sometimes occur as a result of international shipments.
Shipping Credit for Orders over $100. All domestic UPS Ground orders only, shipped in the contiguous United States (excludes Alaska and Hawaii) and over $100 in product value, will receive an automatic $10 shipping credit at checkout. This credit applies only to the shipping cost. For all orders under $100, the shipping cost is based on UPS Ground rates as indicated in checkout.
Occasionally a package may arrive damaged and a claim will need to be made. If this occurs, please contact us immediately and report the damaged package to UPS. UPS might request a digital picture of the damaged box in order to process a claim. Occasionally, UPS may request that you keep the packaging for up to one week if a claim is made. We will ship a duplicate order as quickly as possible.
In most cases we will roll our papers when shipping. We have found that our papers arrive damaged less often when shipped rolled because they are more compact. Most of the rolled sheets will easily flatten upon being unwrapped or require little time to become flat on their own. If you must have your papers shipped flat, please contact us and we will do our best to accommodate your request.
We accept returns on all of our products in their original condition within 30 days of purchase with the exception of paper and book cloth, due to the fragile nature of these items. All returned merchandise is subject to the original shipping and handling fees and the customer is responsible for the cost of return shipping. A receipt of purchase must be provided.
We pride ourselves on providing excellent customer service to all of our customers. If at any time there is a problem, please contact us immediately and we will work with you to resolve it as quickly as possible.
Items may be ordered online and held for pick-up in the store. Please indicate this option in the Shopping Cart and include your anticipated pick-up date in the COMMENTS BOX on the last checkout page. All In-store pick-ups must be paid for in advance.
We accept Visa, Mastercard, Discover, American Express, and Hollander's gift certificates as online payment. Please note that we do not accept purchase orders, money orders, business checks, or personal checks for website payment. In-store pickups must be paid for in advance. For security purposes, your credit card information is not visible to us and is not processed until your order is complete and ready to ship.
Once your order is submitted, you will receive an email confirmation with your order number, which you should print for your records. If we have any questions regarding your order, we will contact you directly by email or phone.
We recommend you register in My Account, which will save your information and make the checkout process more efficient. It will also allow you to check on your current order's status, as well as view your past orders for reference or reordering.
We generally stock large quantities of our papers, book cloth, most bookbinding supplies, and other items. Occasionally, an item may be out-of-stock before we can reorder or update our website. We will contact you if there is something significant missing from your order, otherwise we will not hold your order unless you tell us to do so in the COMMENTS BOX on the checkout page.
We do not Back Order (ship out of stock items after they are received.) You must reorder them. Please note that a shipping credit from a previous order will not apply on reordered items unless the new total order reaches the $100 required minimum.
We offer sample books of selected items only. This includes our book cloth, book board, and leathers. We do not offer samples of our papers or products. If you are interested in ordering paper as a sample, you will need to purchase a full sheet.
No shipping fees apply if you are ordering only sample books and you have a US mailing address. Unfortunately, we do not offer free shipping to international destinations.
On all U.S. orders over $100, we offer a $10 credit on UPS ground shipping only. This credit does not apply to UPS expedited orders or international shipments. Please note that cutting services and some products may not qualify for a shipping credit. These items will be listed on the website.
We have sale events and periodic promotions. To learn about these and be notified of upcoming events, sign up to receive our website sale and events announcements.