Ordering & Shipping Summary 

Our website features an easy-to-use Shopping Cart for purchasing items or registering for workshops. Simply select an item, click ORDER and follow the steps through checkout. At any time during the ordering process you can view your order in the Shopping Cart.

When your order is complete, you will receive an email notification confirming that we have received your order. Once we review your order, we will contact you directly by email or phone if we have any questions prior to processing. Please expect 1 to 3 business days for your order to be processed and shipped via UPS Ground Service. UPS Expedited orders received before 10:00 AM, Eastern Time, receive priority attention and are processed and shipped the same business day.  Orders received after 10 am will ship the next business day.

After your order is shipped, you will also receive an email with your order confirmation. When your order is shipped you will receive an email form UPS with shipping information including a tracking number. Please note that UPS Ground shipping and delivery time varies from 1 to 6 days depending on your location from our Michigan location.

Merchandise Return Policy 

We accept returns on all of our products in their original condition with receipt and within 30 days of purchase with the exception of paper and bookcloth due to the fragile nature of these items. All returned merchandise is subject to the original shipping and handling fees, and the customer is responsible for the cost of return shipping.

We pride ourselves on providing excellent customer service to all of our customers. If at any time there is a problem, please contact us immediately and we will work with you to resolve it as quickly as possible.

Pricing Policy 

We charge the same prices on-line as we do in our store, however, prices occasionally may increase before we are able to update our website. While we will make every attempt to update the website as soon as possible, please note that prices are subject to change without notice.

Should the price of an item that you have ordered vary greater than 10% of the on-line price, we will contact you directly before processing your order.

Color Variations 

Decorative papers, book cloth, and leather and may vary slightly in color. This may be the result of lightly differing dye lots as well as variations in computer monitors. Also, the fact that many papers are handmade may attribute to this. Please recognize that some of the papers, book cloth, or leathers you order may differ slightly from the samples you receive or view on the web site.

Oversize Paper

Although we attempt to ship every sheet of paper at the size it is listed on our website, on a rare occasion we may need to cut a paper in half due to packaging considerations and to assure it arrives undamaged.

Shipping Costs

Receive a $10.00 Shipping Credit

All orders placed on our website that total over $100, and are shipped by UPS Ground to a location in the contiguous United States (excludes Alaska, Hawaii, and Puerto Rico), will automatically receive up to a $10 shipping credit at check out.  This shipping credit only applies towards the shipping cost and not towards product.  If the shipping cost is over $10, the customer will be charged the difference.  Several items are not included in this promotion and are noted on the website.

Domestic Shipping - UPS Ground Service 

We attempt to ship all UPS Ground Service orders within 1 to 3 business days after we receive them.,  For UPS Ground Service, our website calculates the current UPS Ground rate based on destination and the weight of the package(s).  We offer a Shipping Estimator in our shopping cart to give you the approximate cost for shipping. 

Domestic Shipping - UPS Expedited Services

All expedited services will be charged UPS Shipping Rates, plus an additional  $5. The $5 service fee is charged to assure priority shipping and moves your order ahead of all UPS Ground Orders.

Expedited Shipping options include:

UPS 3-Day Select
UPS 2nd Day Air
UPS Next Day Air Saver (3 pm Delivery)
UPS Next Day Air (10:30 am Delivery)

Expedited orders placed before 10:00 a.m. Eastern Time, Monday-Friday, will ship the same business day. Orders placed on Friday after 10:00 a.m. Eastern Time will ship the following Monday.

International Shipping

We offer two international shipping options:

UPS World Wide Express - Offers a 2 day service, however more expensive.
USPS Global Express - Most economical, however usually longer delivery time.

Our rates include the standard UPS or USPS shipping charges and insurance. An additional $10 processing fee applies to all international orders.

Saturday Delivery

UPS delivers on Saturdays to domestic destinations only. This service must be requested and there is an additional UPS fee. Check SATURDAY DELIVERY in the Shopping Cart to ensure a Saturday delivery.  The shipping estimator will give the approximate cost for a Saturday delivery.

Insurance

All shipping rates include insurance.

Damaged Parcels

Occasionally a package may arrive damaged and a claim will need to be made. If this occurs, please contact us immediately and report the damaged package to UPS. We will ship a duplicate order as quickly as possible.

APO Addresses

Hollander’s offers free ground shipping to all APO addresses. Simply select this option in the SHIPPING CALCULATOR in the Shopping Cart.

In-Store Pick-up

Items may be ordered online and held for pick-up in the store. Please indicate this option in the SHIPPING CALCULATOR in the Shopping Cart and include your anticipated pick-up date in the ADDITIONAL INFORMATION field.

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