Privacy, Security & Terms
Hollander’s believes in protecting the privacy of our customers. The purpose of this policy is to describe the kinds of information that we collect, how that information may be used, how it is protected, and when it is disclosed.
Please do not hesitate to contact us with any questions or concerns.
When you establish an account with us, we will need to collect such personal information as your name, shipping address, billing address, email address, and phone number. After you make a purchase, in check out, you will also need enter your credit card number. Your credit card number is not stored on our website, nor do we have access to it at any time during the transaction. This component of check out takes place independently and is located off site.
We may collect certain anonymous data while you are using the web site. This information does not identify you personally, but instead is gathered to improve the performance and function of our web site. This anonymous information may include such things as pages viewed, time spent on pages, search tool use, browser type, etc.
Collected information is used solely to support activities on Hollander’s web site. Billing and shipping addresses and personal contact information are used to process orders for the products you have purchased. Email addresses are collected for communication about your order, shipping, and distribution of related emails such as workshops, special events, and/or sales. You may opt-out of receiving our emails at any time in My Account.
If you have any questions or concerns or would like to add, edit, or remove your information from our database, please contact us with your request at:
410 North Fourth Ave.
Ann Arbor, Michigan 48104
Email: staff (at) hollanders.com
Telephone: (734) 741-7531
Hollander's website employs the most up to date web site security available. If you are not comfortable shopping online, we will accept orders by fax at (734) 741-7580. We discourage phone orders because accuracy is sometimes compromised. We will accept these orders however, with the understanding that will need to process your credit card through our store processor, and not an off-site processor.
Credit Card Safety
We do not collect, store, or have access to your credit card number at any time. Protecting the safety of your credit card information is extremely important to us. and we use an off-site credit card number authorization site. This company uses Secure Sockets Layer (SSL) technology to protect the security of your personal information as it is transmitted to us. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our web site's servers and is considered the gold standard in Internet encryption technology.
To make sure you are accessing our secure server, before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
There are many different kinds of browsers and firewalls, some of which do not permit communication through secure servers. If for any reason you cannot access our secure server, please call us to place your order with us by phone at 734- 741-7531.
Hollander’s attempts to be as accurate as possible in describing its products. However, we cannot warrant that product descriptions or other content of this web site are100% error-free. Any product that falls short of your expectations in terms of what was described on the web site, may be returned for a full refund, less the cost of shipping.
Damaged or Lost Packages
All products purchased from Hollander's web site are transported and delivered to you by an independent carrier not affiliated with, or controlled by Hollander’s, such as UPS or the United States Postal Service. We will respond immediately to any damaged shipment and send a replacement. If the carrier loses your order, we will reship your purchase and you will not be charged. If your shipment does not arrive in a timely manner, please call us immediately so that we may promptly work to resolve the problem.