Ordering Process

Our website features an easy-to-use shopping cart for purchasing items or registering for workshops. Simply select an item, click ORDER or REGISTER and follow the steps through checkout. At any time during the ordering process you can view your order in the Shopping Cart. 

In the shopping cart you can view your estimated shipping charge and order total. To estimate your shipping charge,  type in your zip code and click FIND.  After this step, you can select the type of shipping service preferred and your shipping estimate will be calculated along with the order total.  If you change your shipping preference, be sure to update your shopping cart to receive the new total.

Once your order is submitted, you will receive a confirmation which you should print for your records. If we have any questions, we will contact you directly by email or phone.  If you have selected UPS Ground services, please expect 1 to 3 business days for your order to be processed and shipped. If you selected UPS Expedited and your order arrives before 10:00 AM, Eastern Time, your order will receive priority attention and will  processed and shipped the same day. Orders that arrive after 10:00 AM, will be shipped the next business day.

After your order is shipped, you will receive an email directly from UPS with their tracking number so you can check on the shipping status of your order.  Please note that  UPS Ground shipping and delivery time varies from 1 to 6 business days depending on your location from our Michigan store.

Workshop Registration

Register for workshops by selecting the workshop(s) you would like to sign up for and click REGISTER. Your registration will go into your shopping cart and payment will be processed through the normal checkout procedure.  We recommend that you also register In My Account which will provide us with contact information.  This will also enable you to register for future workshops without re-entering all your information.

A separate email confirmation will be sent to you notifying that you have been registered for those workshops. If the class is full, we will notify you of your place on a waiting list and you will not be charged. Approximately one week to 10 days before your workshop, we will send you an email reminder of the workshop and confirm any required materials or supplies.  For more information regarding workshop registration, click here.

Website Security

Our website uses the latest in SSL encryption and security features for secure online credit card use. See our Privacy, Security, and Terms policy for detailed information.

Payment Methods

We accept Visa, Mastercard, Discover, and American Express and gift certificates as online payments. If you prefer to call your credit card number in, pay by money order or cashier’s check, or pay directly in the store in person, select Not Applicable on the payments page and indicate in the Additional Information text box how and you would like to apply payment. We will gladly hold your order until payment is received.

Sorry, we do not accept personal checks for website orders.

We also do not accept purchase orders for website ordering.

Gift Certificates

For information on purchasing or redeeming gift certificates on line, click here.

Tax and Duties

A 6% sales tax is included on orders shipped to Michigan addresses. Duties for all international purchases should be handled directly with your local customs authorities.

Shipping Information

Due to the availability of the items you order as well as number of boxes needed, we can only determine the shipping cost once your order is packaged.  However, to help estimate the shipping charge, we provide a shipping calculator on the first page of the Shopping Cart, which will calculate the approximate cost based on the weight, shipping service, and your zip code.

Domestic Shipping - UPS Ground Service  

All UPS Ground orders shipped in the contiguous United States, over $100, will receive an automatic $10 credit at check out.  This credit only applies to shipping and not towards product.

For all orders up to $100, the shipping cost is based on UPS rates and is determined by actual weight and destination.  We will contact you only if there is greater than a 25% discrepancy in the estimated cost and the actual shipping cost.

Domestic Shipping - UPS Expedited Service

All expedited services will be charged UPS Shipping Rates + $5 expedited fee.
Expedited Shipping options include:

UPS 3-Day Select
UPS 2nd Day Air
UPS Next Day Air Saver (3 pm Delivery)
UPS Next Day Air (10:30 am Delivery)

Expedited orders placed before 10:00 a.m. Eastern Time, Monday-Friday, will ship the same business day. Orders placed on Friday after 10:00 a.m. Eastern Time will ship the following Monday.

International Shipping

We offer both UPS and United States Postal Service (USPS) for international shipping. Our rates include the standard UPS or USPS shipping charges and insurance. An additional $10 documentation processing fee applies. We also offer two international shipping options:

UPS World Wide Express
USPS Global Express

Saturday Delivery

UPS delivers on Saturdays to domestic destinations only. This service must be requested and there is an additional UPS fee. Check SATURDAY DELIVERY in the Shopping Cart to ensure a Saturday delivery.

Insurance

All shipping rates include insurance.

Damaged Parcels

Occasionally a package may arrive damaged and a claim will need to be made. If this occurs, please contact us immediately and report the damaged package to UPS. We will ship a duplicate order as quickly as possible.

APO Addresses

Hollander’s offers free ground shipping to all APO addresses. Simply select this option in the SHIPPING CALCULATOR in the Shopping Cart and indicate the country of destination for the shipment.

In-Store Pick-up

Items may be ordered online and held for pick-up in the store. Please indicate this option in the SHIPPING CALCULATOR in the Shopping Cart and include your anticipated pick-up date in the ADDITIONAL INFORMATION field.

Back Orders & Partial Shipments

Depending on the item, we generally stock 10 to 25 or more of all our papers, book cloths, most bookbinding supplies, and other items. Occasionally an item may be out-of-stock before we can reorder or update our website. We will contact you if there is something significant missing from your order, but otherwise we will not hold your order unless you tell us to do so in the Additional Information text box during check out.

We do not ship out of stock items after they are received. You must reorder them and please note that a shipping credit from a previous order will not apply on reordered items unless the new total order reaches the $100 required minimum.

Samples

We offer sample books of book cloths, book boards, leathers, and some papers. Sample availability for a product is indicated on the product page and sample books can be ordered from those pages. No shipping fees apply if you are ordering only sample books.

Custom Cutting Services

We offer custom cutting services for our book board. For detailed information regarding board cutting, click here. We can also custom cut book cloth and most of our decorative and artist papers.  If you would like us to cut any of our cloth or papers, please contact us to receive a quote.

Discounts & Promotions

Volume discounts are not available, except where noted on the website.

We offer two ongoing discounts on our web site:

1) A $10 credit on domestic ground shipping for all orders over $100.

2) All orders over $250, receive 5% off the total. In addition, this promotion includes a $10 shipping credit.

Please note that in both cases, a shipping credit does not apply if you select Expedited Shipping services.

Products and services that do not qualify for a discount or shipping credit are listed on the website.

To be notified of special events, including our annual internet sale, please sign up for our email list.

Merchandise Return Policy

We accept returns on all of our products in their original condition within 30 days of purchase with the exception of paper and book cloths due to the fragile nature of these items. All returned merchandise is subject to the original shipping and handling fees, and the customer is responsible for the cost of return shipping.

We pride ourselves on providing excellent customer service to all of our customers.
If at any time there is a problem, please contact us immediately and we will work with you to resolve it as quickly as possible.

Pricing Policy

We charge the same prices online as we do in our store, however, prices occasionally may increase before we are able to update our website. While we will make every attempt to update the website as soon as possible, please note that prices are subject to change without notice.

Should the price of an item that you have ordered vary greater than 10% of the online price, we will contact you directly before processing your order.

Color Variations

Decorative papers, book cloth, and leather and may vary slightly in color. This may be the result of differing dye lots. Also,the fact that many papers are handmade may attribute to this.Please recognize that some of the papers, book cloth, or leathers you order may differ slightly from the samples you receive or view on the web site. In addition, computer monitors may display differences in the colors and textures.

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