Important Shipping Information
UPS Expedited Processing. If you selected a UPS Expedited Service and your order arrives to us before 10:00 AM Eastern Standard Time, your order will be processed and shipped the same business day. Orders that arrive after 10:00 AM will be shipped the following business day. Please note that weekends and major holidays are not business days.
Next Day Air is guaranteed by 10:00 AM; Next Day Air Saver is guaranteed by 6:00 PM. Our UPS 2 Day Air and 3 Day Select services are guaranteed by 6:00 PM.
UPS Expedited Charges. In most cases, our UPS software will accurately calculate your shipping cost. However, occasionally UPS Expedited (3 Day, 2 Day, Next Day) shipments will be incorrectly calculated due to the dimensional weight or when more than one box is required for your shipment. If our estimated shipping cost is significantly greater than (over 10%) what is calculated by UPS software, we will contact you for approval before shipping your order. However, if for some reason we can not reach you regarding approval or if we have other questions regarding your Expedited shipment we will ship your order and charge the additonal amount. Please be sure to provide us with contact information for anytime during the day that we are processing your order.
UPS Ground Estimated Transit Time. If you selected UPS Ground, the normal processing time before we ship your order is 1 -3 business days. This means that if you place your order on Thursday, it might not ship until Monday or Tuesday. Once your order is shipped, you can expect your order to be delivered in 1 - 6 business days, depending on your location from our store, which is located in Michigan. In general, UPS Ground transit time throughout most of the Midwest is 1 to 2 business days. To the East Coast and Southeast, delivery takes approximately 3 business days. Orders to the Southwest and Mountain States will take 3 to 4 business days, while orders to the West Coast will usually take 5 to 6 business days.
If you are shipping UPS Ground and must have your order by a certain date, during Check Out, please write when needed in the Comments Box. We will do our best to accomodate your request, although we can not guarantee it. The only way to guarantee a specific delivery date is to select a UPS Expedited service - Overnight, 2 Day, or 3 Day. Your order will then be processed and shipped that day, provided we receive it before 10 AM EST.
Tracking your Package. After your order is shipped, you will receive an automated email confirmation, directly from UPS with the tracking number and delivery information. Please use this this email confirmation to track your package and determine the expected delivery date.
NOTE: UPS does not deliver if you include a PO Box as part of your address. You must include a street address. Also, please make sure to include an apartment or suite number as part of your address, as UPS will return packages that do not have them listed.
Saturday Delivery. UPS delivers on Saturdays to domestic destinations only (not including Hawaii and Alaska.) This service must be requested and there is an additional UPS fee, which is significant. If you need a Saturday Delivery, in the Shopping Cart Comments Box, please type in SATURDAY DELIVERY. We highly recommend you also call our store to assure we receive this notification in time.
UPS Standard Ground Shipments. All UPS Ground only orders, shipped in the contiguous United States (excludes Alaska and Hawaii) and over $100 in product value, will receive an automatic $10 shipping credit at checkout. This credit applies only to the shipping cost. For all orders under $100, the shipping cost is based on UPS Ground rates as indicated in checkout. For all orders, we reserve the right to select UPS or USPS, depending on dimensional weight cost and other factors, such as address delivery issues.
USPS Shipping Option
We offer USPS (United States Postal Service) as a less expensive option for small and lightweight packages (Up to 4 lbs) only. Please note that USPS parcel rates have increased recently. Choosing USPS may delay the processing of your order because we process all UPS orders first. In addtion, we have generally found that pick-up, tracking, and delivery services are not as reliable as UPS services.
To request USPS, please choose "Sample Books/In-Store Pickup" on the shipping options page. The shipping cost will be recorded as $0.00, however, the USPS shipping cost will be determined and added to your cost after the order ia packaged. In the Comments Box, during checkout, please type "USPS - TBD" to confirm you have read our USPS conditions and agree to the charges listed below. We will not contact you to confirm the shipping rates listed, unless the shipping weight is over 4 pounds.
1 lb: $7.50 (Northeast, Southeast, and Midwest) $9.50 (Southwest and Great Plains) $12.00 (Mtn States and West Coast)
2 lbs: $8.50 (Northeast, Southeast, and Midwest) $10.50 (Southwest and Great Plains ) $13.00 (Mtn States and West Coast)
3 lbs: $9.50 (Northeast, Southeast, and Midwest) $11.50 (Southwest and Great Plains) $14.00 (Mtn States andWest Coast)
4 lbs: $10.50 (Northeast, Southeast, and Midwest) $12.50 (Southwest and Great Plains) $15.00 (Mtn States and West Coast)
Note: Orders to Alaska, Hawaii, APO, and US Territories, are higher and you will be contacted to confirm those USPS charges.
For all orders shipped, we reserve the right to select UPS or USPS, depending on dimensional weight cost and other factors, such as address delivery issues.
We offer USPS (United States Postal Service) rates for all our international shipmentsas well as U.S. territories, such as Puerto Rico. Please be sure to select USPS in the shipping options. We will contact you for approval for the shipping cost if it exceeds the dimensional weight cost, which is not calculated by our USPS software.
Most Canadian shipments, no matter how small the order or package will cost approximately $35 or more. USPS Shipping costs to Europe and other parts of the world will cost at least $50 and up. Costs are dependent on the actual destination, box dimensions, and weight of the package.
Please note that your international shipping cost does not include possible custom, or other charges at your end. If those charges occur, the customer is responsible for payments.
Unfortunately, we do offer free shipping for samples only outside the United States.
Occasionally a package may arrive damaged and a claim will need to be made. If this occurs, please contact us immediately and report the damaged package to UPS. UPS might request a digital picture of the damaged box in order to process a claim. Occasionally, UPS may request that you keep the packaging for up to one week if a claim is made. We will ship a duplicate order as quickly as possible.
In most cases we will roll our papers when shipping. We have found that our papers arrive damaged less often when shipped rolled because they are more compact. Most of the rolled sheets will easily flatten upon being unwrapped or require little time to become flat on their own. If you must have your papers shipped flat, please contact us and we will do our best to accommodate your request.
Occasionally, we may need to cut some of our papers 9in half for shipping purposes. These are usually papers that are 25" x 37" or larger and those that have a uniform design throughout. This may include some of our Japanese repeating design papers. If this is ever a problem please indicate in the comments box that your paper must be shipped as full sheets only.
We accept returns on all of our products in their original condition within 30 days of purchase with the exception of paper and book cloth, due to the fragile nature of these items. All returned merchandise is subject to the original shipping and handling fees and the customer is responsible for the cost of return shipping. A receipt of purchase must be provided.
We pride ourselves on providing excellent customer service to all of our customers. If at any time there is a problem, please contact us immediately and we will work with you to resolve it as quickly as possible.
Items may be ordered online and held for pick-up in the store. Please indicate this option in the Shopping Cart and include your anticipated pick-up date in the COMMENTS BOX on the last checkout page. All In-store pick-ups must be paid for in advance.
We accept Visa, Mastercard, Discover, American Express, and Hollander's gift certificates as online payment. Please note that we do not accept purchase orders, money orders, business checks, or personal checks for website payment. In-store pickups must be paid for in advance. For security purposes, your credit card information is not visible to us and is not processed until your order is complete and ready to ship.
Once your order is submitted, you will receive an email confirmation with your order number, which you should print for your records. If we have any questions regarding your order, we will contact you directly by email or phone.
We recommend you register in My Account, which will save your information and make the checkout process more efficient. It will also allow you to check on your current order's status, as well as view your past orders for reference or reordering.
DELIVERY TIME: Most average size orders of about $100 and without any issues will be processed in one to three business days. UPS Ground Shipping may add another 1 to 6 business days depending on your location from our store in Ann Arbor, Michigan. If you must have your order by a certain date, please write in the Comments Box during check out, when the order must be received by, and we will do our best. The only way to guarantee a specific delivery date, however, is to select UPS Expedited - 3 Day, 2 Day, or Overnight. Your order will then be processed and shipped right away.
We generally stock large quantities of our papers, book cloth, most bookbinding supplies, and other items. Occasionally, an item may be out-of-stock before we can reorder or update our website. We will contact you if there is something significant missing from your order, otherwise we will not hold your order unless you tell us to do so in the COMMENTS BOX on the checkout page.
We do not Back Order (ship out of stock items after they are received.) You must reorder them. Please note that a shipping credit from a previous order will not apply on reordered items unless the new total order reaches the $100 required minimum.
We offer sample books of selected items only. This includes our book cloth, book board, and leathers. We do not offer samples of our papers or products. If you are interested in ordering paper as a sample, you will need to purchase a full sheet. No shipping fees apply if you are ordering only sample books and you have a US mailing address. Unfortunately, we do not offer free shipping to international destinations.
On all U.S. orders over $100, we offer a $10 credit on UPS ground shipping only. This credit does not apply to UPS expedited orders or international shipments. Please note that cutting services and some products may not qualify for a shipping credit. These items will be listed on the website. We have sale events and periodic promotions. To learn about these and be notified of upcoming events, sign up to receive our website sale and events announcements.
If you are a Michigan business, school, or other Michigan tax exempt organization and would like to be considered for tax exempt status when ordering from us, please set up an account on our website. After this is completed, email us at email@example.com, indicating you have set up an account and provide us with your account name. Also, please provide a scanned copy of your tax exempt license. Once those steps are completed, we will enter you in our system as tax exempt and you will not be charged Michigan sales tax when ordering from our website.